TECHNICAL

Help Center

I'm having trouble signing into my account

You must sign into your account before you can shop with us or if you want to see or track your orders.
•Make sure you are using the same email address and password you registered with.
•If you can't remember your password click on the 'forgotten password' link on the sign in page. You'll be prompted to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account.
If after this you still can't sign in, contact our Customer Care Team giving as much detail as you can about the issue, including screen shots of any error message you get and what you've done so far to try to resolve it.

How do I change the currency on the App?

Depending on your country selection, the default currency for the chosen country will be displayed. You can change your country selection from the My Account section.

I’m having problems using your App

We're sorry if you're having an issue with our iOS or Android App. Our tech team is constantly working behind the scenes to resolve any glitches. Most other issues can be resolved by simply closing the app and launching it again. You'll need to completely close the app rather than just put it to sleep.