RETURNS & REFUNDS

I've received a faulty item, what should I do?

We want to sort out any issues with faulty items straightaway.
As soon as you discover a fault, please contact our Customer Care (wecare@sugarrushkids.com) with the following information:
•The order number
•The faulty item's name and number
•A description and images of the fault
Upon receipt of your email, we will evaluate your request and notify you back via e-mail, within 5 working days. Once approved, you would be entitled to a full refund on the original method of payment or a replacement for the defect or wrong item(s) sent.

I've received an incorrect item in my order, what do I do?

If you've received something you haven't ordered, please email our Customer Care (wecare@sugarrushkids.com) with the details with images for proof and we'll refund you as soon as it’s verified by our customer service.
If you still want the item and it's still in stock, please order it through our website as normal. The easiest way to do this is to log into My Account, view your original order and add the items to your shopping bag.

I changed my mind on a product(s) I ordered, what should I do?

Unfortunately, we do not accept returns or exchanges unless the item you purchased is defective or a wrong item(s) was sent. If you receive a defective or wrong item(s), please contact our Customer Care (wecare@sugarrushkids.com) with details of the product and images of the defect or wrong item(s) sent.